Frequently asked questions

Will I get a CE certificate for attending a live online training?

Yes. We issue CE certificates for each of our trainings. Certificates will only be issued to attendees who have registered for the event, attended the full training, and completed the post-training evaluation.

Will my licensing board accept CE credits from Therapy Cred?

The CE requirements vary considerably depending on which license you have and what state you're licensed in. Therapy Cred is approved as an ACE continuing education provider (ACE provider # 1794, valid through 4/13/2023), which is a subsidiary of the NASW. These credits are accepted by almost all social work boards, and many counseling boards as well. We always recommend verifying with your individual board prior to registering for one of our trainings.

How do I register for an upcoming training?  

If you are interested in any of the courses listed on our website or course catalog, the easiest way to register is to follow the link embedded in the course description. This will redirect you to a quick registration survey. Once you complete the survey, you are registered for the training and can expect to receive an invoice to make a payment.

When and how do I pay for a training after I register?

After you register for one of our trainings, you may not be invoiced right away. We normally send invoices out the week of the scheduled training in case people have scheduling conflicts and are unable to attend. When you receive the invoice (via email), you will be offered multiple ways to pay (PayPal, Cash app, Stripe, etc.) Pay up to 24 hours before the event to ensure you receive the Zoom link to join the training.

Can I cancel and get a refund if I can't attend a training I registered for?

Yes! We have a flexible and friendly cancelation policy. If you're not able to make it to one of the trainings you registered for, we ask that you give us 48 hours notice to avoid being charged for the training. As long as you give us this heads up, we will happily issue you a full refund for the training.

Does Therapy Cred offer private trainings for agencies or institutions?

Yes! We have provided trainings for universities, agencies, and other organizations for several years - long before we created Therapy Cred.  We offer collaborative and open communication at all stages of the event, and will work closely with your staff to ensure the final training meets the needs of your organization. Pricing is individualized and fair. Reach out to Hailey or Max via email at wakenctherapeutics@gmail.com to inquire about private trainings or consultations.

Do I have to have my camera and mic on to be counted as attending an online training?

No. We definitely encourage participants to interact with us during our trainings because we feel like it helps people get the most out of the experience. Still, this is not a requirement. If you're not comfortable or able to turn your video or audio on, no worries. As long as. you're on the training for the required time, you'll still get credit for attending and will receive a link to complete the post-training evaluation so you can get your CE certificate.

How can I get in touch with someone from Therapy Cred if I need help?

If you have problems registering or want more information about one of our trainings, feel free to use the message or chat on our site or email us at wakenctherapeutics@gmail.com. Just provide the name of the course you are interested in and let us know how we can help!

Does Therapy Cred offer any online, recorded or self-paced trainings?

At this time, the remainder of our 2022 trainings are all scheduled to take place in a live, interactive, virtual format. In the past, we have offered fully online self-guided trainings and plan to do so in the future. Feel free to let us know if there are trainings you would like to see offered virtually - we love feedback!

What ADA accommodations do you have for people with disabilities?

All of our trainings are  offered in a virtual setting whether it be live and interactive or recorded and asynchronous. During the training, we encourage all participants to ask questions or speak up if they need any assistance or accommodation. We normally send out a follow up email to all participants after the training which allows you to access the slides and other content reviewed in the training.